Questions

Because the frame costs us nearly the same to make at 90 cm as at 180 cm. The extra material in a wider bed is two longer rails and a few more slats; the labour, the hardware and the packaging are identical. We price the piece, not the centimetres.

Natural lets the wood be its own colour and darken with age. White keeps pale wood pale and is the one to choose on pine, where it also hides dents and knots. Smoked is a dark brown oil with the grain still visible; it is handsome and it shows every scratch as a pale line. If a dark piece has to stay perfect, choose charcoal steel instead.

No. The frame takes any standard 200 cm mattress up to 25 cm deep; the rails take any hanger. Those are other trades with their own trial periods and we leave them to it.

There is no showroom. What we can do is send you an offcut of the wood in the finish you are considering, free, so you see the colour in your own light. Email with the piece and the finish.

Usually, but measure first. The longest box is the 200 cm bed rail at 208 × 30 × 14 cm; it goes up a straight stair of any width and round a quarter-landing of 90 cm or more. The sizes page lists every box and the tightest turn it has been round. If in doubt, send a photo of the stair and we will tell you.

Two people bring the boxes to the outside door of the building at ground level, or into the hallway if it is dry. They do not carry upstairs or unpack. Room-of-choice delivery, where they carry it to the room and take the packaging away, is an option at checkout for €39,00.

The time on the page is the time our own staff take on a kitchen floor with the hex key supplied, plus ten minutes. Reviews put most people within fifteen minutes of it. The oak bed with drawers is the longest at seventy; the nightstands are four screws.

A hex key is in every box and is the only tool most pieces need. Wall-hung pieces (shelves, rails, the headboard, the wall desk) need a drill and a level, and the fixings for masonry and plasterboard are both included. The wall desk needs a masonry wall and we will not supply plasterboard fixings for it.

Yes, that is the point of bolts and threaded inserts rather than cam locks. Everything flat-packed comes apart with the same hex key and goes back together as tight as the first time. Keep the key in the drawer of the nightstand; everyone does.

In shape and size, exactly. In colour, close: oak and ash vary board to board and no two frames match, pine has knots where the tree put them, and smoked oil runs from mid to dark brown. The photographs are of a real piece, not a rendering, and the one you get is a sibling rather than a twin.

Wear is the material living in your house: a dent in pine, a water ring on ash, oak darkening, fingerprints on charcoal steel, a hairline at a mitre in a dry winter. Each page lists what to expect. A fault is a rail that splits, a tenon that loosens, a weld that cracks, a drawer that will not run, or a part that arrives damaged. Faults are fixed under the guarantee; wear is yours.

Oak every two or three years, ash and pine yearly on surfaces that get touched, and sooner on a desk top or a tray table. The test is water: when it stops beading and starts soaking in, oil. The care page shows how, and it is a rag and twenty minutes.

Yes. A dropped phone, a vacuum cleaner, a pen pressed hard through one sheet of paper. Most dents steam out with a damp cloth and an iron; the deep ones stay. If that will bother you, the oak costs about twice as much and does not do it.

The structure: frames, rails, joints, welds, slats, runners and brackets, for 5 years from delivery in normal domestic use. If one fails, we send the part, or the piece if the part cannot be separated, and pay the carriage both ways. It does not cover dents, scratches, water marks, the oil wearing thin, chips in powder coat or anything used commercially. The full table is on the care page.

No. A photograph of the failed part and your order reference by email is the whole process. We send the replacement part and, if the piece has to come back, we collect it.

Yes. It follows the piece for the 5 years, not the buyer. The new owner needs the order reference or the original buyer's name and approximate date.

No, it is on top of them. Goods must conform to the contract for two years under EU and Irish consumer law regardless of this guarantee, and nothing here shortens your 14-day right of withdrawal or our 30-day returns window.

Each page gives a lead time of 3 to 14 working days, which is when it leaves the workshop. The carrier then phones to book a delivery day, usually within a week. Order several pieces and they ship together when the slowest is ready.

Yes, if you take it apart again and pack it in the original boxes. That is one reason we use bolts. Wall-hung pieces that have been fixed to a wall cannot come back unless faulty, because the fixings leave marks in the wood.

You do, unless the piece is faulty or not what you ordered. A bed is a two-person collection and costs €49,00; smaller boxes go by parcel from €12,00. We arrange it and deduct it from the refund, or you can send it yourself.

Email a photograph of the part or the gap in the parts list within a week of delivery. The part ships the next working day, and nothing needs to come back. Transit damage does not use the guarantee.